QM Staff & Board of Directors

Quality Matters is a non-profit organization based in Maryland whose employees work virtually from points across the United States.

For general inquires and assistance, please use the chat/message tab at the bottom of the page or send us an email. For member support or issues related to your account, please contact our help desk.  

QM Staff

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Deb Adair, Ph.D.
Executive Director 
Email Deb 
Skype: dadair.qm

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Jade Deitrick
Executive Assistant
Email Jade
Skype: live:jdeitrick_9

Senior Directors
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Tom Claffey
CFO & Senior Operations Director
Phone: 410-497-8036
Fax: 301-560-6693
Email Tom
Skype: tclaffey.qm

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Yaping Gao, Ed.D.
Senior Academic Director: Member Services & Partnerships
Phone: 410-657-8826
Email Yaping
Skype: yaping.qm

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Brenda Boyd
Senior Academic Director: Program Services
Phone: 410-497-8027
Email Brenda
Skype: brendaboyd.qm

Membership Services
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Marijane Hakun
Member Services Manager
Phone: 410-497-8001
Fax: 301-560-6693
Email Marijane
Skype: mhakun.qm

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Michelle Pierpont
Member Services Specialist
Phone: 410-497-8029
Fax: 301-560-6693
Email Michelle
Skype: michellepierpont

Quality Assurance
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Melissa Poole
Director of Quality Assurance
Phone: 410-497-8031
Email Melissa
Skype: mpoole.qm

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Mary Ann Zellman
Quality Assurance Manager
Phone: 410-497-8065
Email Mary Ann
Skype: mzellman.qm

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Jennifer Pfeuffer
Course Review Specialist
Phone: 410-497-8003
Email Jennifer
Skype: live:28717825dabb8087

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Cathy McAfee
Course Review Specialist
Phone: 410-575-4722
Email Cathy
Skype: live:cmcafee_16

K-12 Program
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Christine Voelker
K-12 Program Director
Phone: 410-497-8037
Email Christine
Skype: christinevoelker.qm

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Suzanne Scheffler
K-12 Program Manager
Phone: 410-497-8072
Email Suzanne
Skype: sscheffler_10

Professional Development
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Cecelia Green
Senior Manager of Professional Development
Phone: 410-497-8071
Email Cecelia
Skype: cecelia.green.qm

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Nancy Ragias
QM Professional Development Registrar
Phone: 410-497-8043
Fax: 301-560-6683
Email Nancy
Skype: nancyragias.qm

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Rico Lauchu
Instructional Technologist
Phone: 410-497-8038
Email Rico
Skype: rlauchu.qm

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Jillian Jevack
Instructional Design Manager
Phone: 410-497-8073
Email Jillian
Skype: jillian.jevack.qm

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Kathy Tally
Professional Development Specialist
Phone: 410-497-8074
Email Kathy
Skype: kathy.tally.qm

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Cheryl Oberlin
Professional Development Specialist
Phone: 410-988-3145
Email Cheryl
Skype: coberlin_9

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Heidi Ash
Professional Development Specialist
Phone: 410-970-6895
Email Heidi
Skype: live:heidi.ash

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Irene Roselli
Professional Development Specialist
Phone: 410-934-0441
Email Irene
Skype: live:iroselli

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Claudia Howery
Instructional Design Specialist
Phone: 410-497-8563
Email Claudia
Skype: live: chowery_3

Research
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Kay Shattuck, D.Ed.
Director of Research
Email Kay
Skype: kay.shattuck

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Barbra Burch
Manager of Research & Development
Phone: 410-497-8070
Email Barbra
Skype: bburch.qm

Finance, Human Resources & Administration
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Jeannemarie Smiroldo
HR & Accounting Specialist
Phone: 410-497-8004
Fax: 301-560-6693
Email Jeannemarie
Skype: jsmiroldo.qm

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Alisa van Zelst
Accounting Assistant
Phone: 410-497-9041
Email Alisa
Skype: avanzelst

Community Engagement & Events
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Jim Snyder
Director of Community Engagement & Marketing
Phone: 410-497-8039
Email Jim
Skype: jsnyder.qm

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Grace Hall
Senior Manager of Multi-Media Public Relations
Phone: 410-497-8028
Email Grace
Skype: ghall.qm

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Beth Knapp
Events & Conferences Manager
Phone: 410-497-8063
Email Beth
Skype: bknapp.qm

Creative Services
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Kathleen Schassen
Director of Creative Services & Brand Experience
Phone: 410-497-8066
Email Kathleen
Skype: kschassen.qm

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Amy Santo
Senior Copywriter & Social Media Specialist
Phone: 410-609-4511
Email Amy
Skype: live:asanto_17

Information Technology
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Jeremy Slye
Director of Information Technology Services
Phone: 410-497-8033
Email Jeremy
Skype: jslye.qm

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Steven Harrison
Network Administrator/PHP Programmer
Phone: 410-497-8032
Email Steven
Skype: sharrison.qm

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Rekha Subramanian
Senior Web Applications Developer
Phone: 410-497-8533
Email Rekha
Skype: rekha.qm

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Robert Phelps
Web Applications Developer
Phone: 410-497-8552
Email Robert
Skype: rphelps_30

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Angie Pierpont
IT Quality Assurance Specialist
Phone: 410-497-8072
Email Angie
Skype: angie.pierpont.qm

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Leigh Hopf
Business Intelligence Specialist
Phone: 410-657-8203
Email Leigh
Skype: live:lhopf_3