What is the cancellation policy for QM online professional development?

QUALITY MATTERS Cancellation Policy for Courses, Workshops and Web Conferencing Workshops

Quality Matters reserves the right to refuse/cancel a registration or event due to low enrollment or other circumstances which would make the registration or event nonviable. Should circumstances arise that result in the postponement of a registration or event, registrants will have the option to either receive a full refund or transfer the registration to the same course at the new future date.

Registration Cancellation by Participant

Registration cancellations received prior to the course commencement may be eligible to receive a full refund. The attendee, QM Coordinator or credit card holder must make the refund request. Registration cancellations received on or after the course, workshop or web conferencing workshop start date will not be eligible for a refund.

Refund requests must include the name of the attendee and/or transaction number. Cancellations are accepted only by a signed fax or email and must be received by the stated cancellation deadline of one day (24 hours) prior to the course start date. Refunds will be credited back to the original credit card used for payment or another agreed upon method. All benefits and incentives received by the participant must be cancelled/returned to QUALITY MATTERS.

Quality Matters is not responsible for the inability of any participant to participate due to technical issues beyond our control. Participants are encouraged to conduct a technical and sound check at least one (1) day prior to the scheduled start time of the web conference workshop on the computer that will be used for the workshop and allow enough time for any local technical support to prepare the computer. Instructions for participation in the web conference and completion of a technical check are sent via email upon registration and again prior to the start of the web conference workshop.

These refund policies apply to all QUALITY MATTERS registrations unless otherwise noted. Please read all individual workshop and course descriptions and program information thoroughly. QUALITY MATTERS Goods and Product Refund/Return Policy All returns of goods and materials purchased directly from QUALITY MATTERS require prior authorization. Shipping and handling charges are non-refundable; QUALITY MATTERS must authorize returns within (30) days of purchase. Please contact QM’s Registrar for Higher Education at registrar@qualitymatters.org or QM’s main office 866-851-4984 with any questions.